IIS help SAP Business One customer “take full advantage of the deployment”

When your business is expanding, you need tight control over data and processes. That was the case for Advanced Ventilation Ltd., the exclusive installer in the United Kingdom for domestic ventilation units manufactured by Nuaire. As Advanced Ventilation received more and more orders from Nuaire – and began pursuing new business opportunities – it recognized the limits of its existing business software.

“We were struggling to run our operations efficiently because we were relying on manual processes to manage our data,” explains Jamie McCann, managing director for Advanced Ventilation.

Advanced Ventilation was impressed by the success of other small and midsize companies using SAP Business One. It also liked the fact that the solution could be tailored to address its unique requirements. “We decided to implement SAP Business One 8.8 so we could take advantage of new innovations such as embedded analytics from the SAP Business Objects portfolio,” explains McCann.

For implementation, the company opted to work with Intelligent Information Systems (IIS) Ltd., a local SAP partner experienced with SAP Business One.
McCann appreciated the level of involvement of IIS employees. “By fostering relationships with people throughout our organisation to truly understand our needs, IIS helped us develop and implement the best solution. Moreover, it made us aware of functionality we didn’t know existed, enabling us to take full advantage of the deployment,” explains McCann.
In six months, the company went live with SAP Business One. Now the software is being used by employees in both company divisions.

Because SAP Crystal Reports® software is integrated into SAP Business One 8.8,
Advanced Ventilation employees can access rich graphic reports and forms.

“In the past we based many of our decisions on gut feeling. Because SAP Business One provides access to up-to-the-minute financial information, including cash flow, we can make more informed decisions about our business. Plus we have the control over our finances and planning needed to effectively deploy new companies,” says McCann.

“SAP Business One provides us quick and accurate insight into project status, which helps us stay on track and ultimately boosts customer satisfaction.”
Jamie McCann, Managing Director, Advanced Ventilation Ltd.

SAP AG Case Study

To find out more about Intelligent Information Systems, SAP Business One and read other customer success stories visit www.beabetterbusiness.co.uk or www.beabetterbusiness.ie

Being customer centric is a key priority for all; global leaders SAP consolidate their stance

Enthusiasm reflects confidence, spreads good cheers, raises morale, inspires associates, arouses loyalty, and laughs at adversity ...it is beyond price.

ALLAN COX

The biggest change at SAP in recent months has been the change in leadership; now confident, assertive and highly informed.
In April this year when SAP announced its quarterly earnings they emphasised not only double digit growth but also a return in customer trust made evident by 90% of their customers purchasing their support package.

Though perhaps like many companies existing customers were initially temporarily forgotten or shelved as the economic circumstances took precedence they have come to realise the merits of investing in customers continually and the long term costs of regaining them once lost as opposed to sustaining them by comparison.

You've got to give loyalty down, if you want loyalty up

DONALD REGAN

Never was there a truer quote.

SAP has clearly identified what their customers’ need, where they fit in and how they will drive further customer value.
Adapted from: Evans, B., SAP’s top priorities to become undisputed, Information Week, 17/05/2010, accessed 12/07/2010, Available at: http://www.informationweek.com/news/global-cio/interviews/showArticle.jhtml?articleID=224800105&cid=RSSfeed_IWK_All

99.9% of all successful businesses have one thing in common…they are customer centric!
They know their customers, the business is built around their core customers, employees live, and breathe customers, and the business tracks its customers as part of key performance business tracking.

To find out more and determine how customer centric your business is visit:

http://www.articlesbase.com/strategic-planning-articles/is-your-business-customer-focussed-do-you-have-a-customercentric-strategy-a-simple-checklist-for-your-business-by-ysatisfy-consultancy-829741.html

At IIS we see our customers as our partners in making SAP Business One better.
Our customers are our wealth and we are continually committed to meeting their diverse and ever changing needs. The development of Intelligent Essentials is testimony to this as these standardised enhancements have been developed to compliment and build upon what is already available from the SAP Business One platform.

Alone we can do so little. Together we can do so much.

HELEN KELLER