Keep eye contact with your customers!

“A word is a word, but a word expressed upon the sincerity of the eyes will allow the words spoken to reach the minds of those they are spoken to.”

Jan Castagnaro

How can you provide that sincerity that the eyes bring even when you don’t see your customers face to face?
You need to make your customers feel good about the service you are providing them, keep them informed, respond to their needs and requests and endeavour to better meet them surpassing any expectations they may have.

Figuratively “Eye contact” can and needs to be maintained even if you are communicating with your customers via a phone line or computer screen.

Consider the following:

Response Time

At IIS we endeavour to answer all phone calls, never letting the phone ring out and rather than leaving customers on hold we make note of their call and reassure them that we call them back if the query can’t be answered or the support can’t be provided at the particular time.

Follow Up

If you make a promise to respond make sure you do! And if you can’t respond straight away keep them updated and let them know you haven’t forgotten about them. We do our best at IIS to make sure our customers or anyone who calls with a query or an interest is kept informed at all times.

“When I call IIS I feel that I am not just another number, another customer. I deal with people whom I have got to know and who have an in depth knowledge of SAP B1. They are interested in our business and work with us to ensure that SAP B1 works well for us as an enterprise management system meeting our specific requirements.”

Richard Gaughan, General Manager

Medea International